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Terms and Conditions

 

 

Please read the following terms and conditions carefully before placing your order. When you place an order you will be bound by our terms and conditions of sale. If you don't agree, please do not proceed with your order.

Definitions
“SupplyGeeks.com”, a business partner of SOS Office Supply  4722 50th St SE, Grand Rapids, MI  49512

"Customer" or "you" means the person or company who place an order via the website to purchase any of the products.

"Products" means the products offered for sale by SupplyGeeks.com via the website.

"the Website" means “ SupplyGeeks.com”

Privacy and Data Collection
The personal information that you give us when ordering products from us is kept confidential by SupplyGeeks.com. We do not sell, trade, or lease our customer files, mailing or email lists. We do send an occasional newsletter with special offers (never more than once a month) but you always have the option to ask to be removed directly from the email. 

You agree to our Privacy Policy with the acceptance of these Terms and Conditions.

Price and Availability

We are not responsible for typographical errors. Prices, policies, and availability are subject to change without notice.

All products advertised for sale on the site are subject to availability. If we fail to supply any products for any reason, we will not charge you for such products. However, we will not be responsible for compensating you for any other losses which you may suffer if we fail to supply products.  We are not responsible for typographical errors.

All prices stated on the site or in any of our catalogs, price lists or other sales literature may be altered by us from time to time without notice to you.

When the payment method is credit card, Paypal or Google Checkout the payment is made at the point of order submission. Special orders (including large orders sourced from manufacturers) may be delayed due to manufacturing issues beyond our control. Shipments will be made as soon as possible.

Product Colors
Actual physical product images & colors may differ slightly from the color in the product image on SupplyGeeks.com. This may be due to different computer monitor resolutions or from the manufacturer themselves. We are not responsible for the differences in color and any return costs related to these products will be your responsibility.

Delivery
We will deliver the products within the Continental United States to the address provided to us by you at the time you place your order. Our standard charges for delivery will apply (see Shipping Policy ). We will work hard to ensure that the products are delivered to the address specified by you by any delivery date estimated by us. However, we cannot guarantee that products will be delivered by the estimated delivery date. You agree that we shall not be liable to you for any losses, damages or charges incurred by you because of late delivery of the products. Upon signature for the receipt of the products at the address specified in your delivery instructions, the risk of damage to the goods shall pass to you.

We attempt to deliver products as quickly as possible but cannot guarantee "next day delivery" on any order.  In most cases, we do deliver the next day.  Occasionally because of stock issues or because we need to order direct from a manufacturer delivery times are affected.  If you require delivery by a given date it is imperative that you contact SupplyGeeks.com before ordering.  We will be happy to check stock and give you an estimate on delivery times.

Canceling an Order Which Has Already Been Placed
UPS and Common Carrier trucks leave our warehouses all throughout the day.  Orders placed in our system may already have been shipped within just minutes of being placed.

If you place an order and need to cancel please be aware that it may have already shipped. Trucks cannot be recalled and orders, once on those trucks, will be delivered. If your order has already shipped you will be responsible for all freight charges. We will try very hard to stop any shipment if we can because we believe in good customer service.

Any request to cancel an order must be made via email allowing us a written record of your request.

If you refuse shipment on UPS orders for the purposes of canceling an order you will not be credited back for the shipping charge.

Returning Goods
We want you to be satisfied with the products you buy from us. If you are not happy with the goods you have purchased for any reason, please refer to our Return Policies and follow the returns process.

Some products are ordered direct from the manufacturer.  Returns to some of these manufacturers can incur a restocking fee (the percentage depends on the manufacturer). 

Damage Claims or Shortages Important Notice:  Any claims for damage and/or shortages MUST be reported in 48 hours without exception.  Be sure to check your deliveries upon receipt.

You agree to our Return Policy with the acceptance of these Terms and Conditions.

Liability
We cannot accept any responsibility and will not be liable for any damage to the products caused by you.

Without prejudice to your statutory rights, the information and materials contained in this site (including without limitation text, graphics and links) are provided on an "as is" basis with no warranty and in particular, we do not represent or warrant that the information accessible via this site is accurate, complete or current or that the use of this site will be uninterrupted or error free. Price and availability information is subject to change without notice. Products purchased from the site are warranted in accordance with the law, and nothing in these terms and conditions is to be taken to exclude or restrict any rights which applicable law grants to you in respect of such products. Individual products may be the subject of additional warranties or guarantees given by their manufacturers directly to you.

Except as provided above there are no other warranties, conditions or other terms, express or implied, statutory or otherwise, and all such terms are excluded by these terms and conditions to the maximum extent permitted by law. We accept no liability for any indirect or consequential loss, however it may arise and even if we have previously been advised of the possibility of such loss.

Acceptance of Orders
The receipt of an order confirmation email by SupplyGeeks.com does not constitute acceptance of an order. SupplyGeeks.com reserves the right to reject orders or limit the quantities on any order. It is possible that verification of customer information may be required prior to acceptance and fulfillment of an order. SupplyGeeks.com reserves the right to accept business or reject business from any individual, business or organization. If your order is accepted you agree to pay the full price, including shipping (if applicable) and sales tax (if applicable) shown on the checkout page. If there are additional services required such as lift gate or inside delivery you agree to pay for these services (which will be quoted prior to shipment).

Coupon Codes
SupplyGeeks.com reserves the right to limit the use of coupon codes.  We may, at our discretion, limit the times per customer a coupon code may be used.  Coupon codes are intended for individual use one time per customer.

UPS Shipping - Address Corrections
For most orders, we will ship via UPS. In accordance with UPS' additional charges policy, there is an $11 fee for any address corrections on packages/deliveries. If an address correction is needed on an order placed on SupplyGeeks.com, we have the right to charge the card on the order in order to accommodate the fee passed down from UPS. Please double check your ship to address prior to placing your order to make sure a correction will not be needed.


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